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Zendesk Sell Integration

This guide explains how to connect Zendesk Sell to Expiration Reminder so your contacts and accounts sync automatically and you can track every license, certification, and document expiration tied to them.

What this integration does

The Zendesk Sell integration imports your contacts and accounts into Expiration Reminder. You can then attach documents and expiration dates to each record and let Expiration Reminder send automated renewal reminders.

Prerequisites
  • An active Expiration Reminder account with permission to manage integrations.
  • A Zendesk Sell account with administrator access to authorize the connection.
  • Sufficient Zendesk Sell permissions to read contacts and accounts.
How to connect Zendesk Sell
  1. In Expiration Reminder, go to Settings → Integrations.
  2. Find Zendesk Sell in the integration catalog and click Connect.
  3. You will be redirected to a secure authorization screen. Sign in to Zendesk Sell and approve the requested read access.
  4. Once authorized, you are returned to Expiration Reminder and the initial sync begins.
  5. When the sync finishes, your Zendesk Sell contacts and accounts appear in Expiration Reminder, ready for you to add documents and expiration dates.
What syncs
  • Contacts and accounts/companies from Zendesk Sell are imported into Expiration Reminder.
  • The sync refreshes regularly so new and updated records stay current.
  • Documents, expiration dates, and reminder schedules are managed inside Expiration Reminder and are not written back to Zendesk Sell.
Troubleshooting
  • Records aren't appearing: Confirm the connecting Zendesk Sell user can read contacts and accounts, then trigger a manual sync from the integration settings.
  • Connection failed or expired: Reauthorize the integration from Settings → Integrations. This is usually caused by a changed password or revoked access in Zendesk Sell.
  • Missing or duplicate contacts: Allow the first full sync to complete; large Zendesk Sell accounts can take a few minutes.
Frequently asked questions

Does this change my data in Zendesk Sell? No. Expiration Reminder reads your contacts and accounts; it does not modify your Zendesk Sell data.

How often does it sync? The integration syncs automatically on a regular schedule, and you can run a manual sync anytime.

Need help? Visit Zendesk for product details, or contact Expiration Reminder support and we will help you get connected.