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Changing Your Password

Update your Expiration Reminder password from your account settings — or reset it if you've forgotten it.

 

Before You Begin

  • You can change your password any time from your account settings, as long as you remember your current one.
  • If you've forgotten your password, use the Forgot Password? link on the login screen — you do not need to know your current password to reset it.
  • Your new password must meet your account's password policy. If your account has a strict policy, the system will show validation errors if your new password is too short or too simple.
  • Related articles:

When to change your password vs. reset it

Situation What to do
You remember your current password and want to update it Use Change Password (see below).
You forgot your password and can't log in Use Forgot Password? on the login screen.
Your account uses Single Sign-On (SSO) Change your password with your identity provider (Okta, Azure AD, Google, etc.) — not in Expiration Reminder.

Method 1: Change your password while logged in

Step 1: Open the Change Password page

  1. Click your name (or avatar) in the upper-right corner of the app.
  2. Click Change Password.

Alternatively, navigate directly to the URL /account/changepassword.


Step 2: Fill in the three fields

  • Current Password — your existing password.
  • New Password — the password you want to use from now on.
  • Confirm Password — type the new password again to confirm.

All three fields are hidden as you type. The browser's autofill is intentionally disabled on this page so passwords don't get cached.

Step 3: Save

Click the green Update button.

If the form accepts your inputs:

  • A success message appears.
  • Your password is changed immediately.
  • You stay logged in for this session.

If your new password is rejected, the validation error tells you what to fix (for example, "must be at least 12 characters"). Adjust and click Update again.

Method 2: Reset a forgotten password

Step 1: Go to the login screen

Navigate to the Expiration Reminder login page. If you're already on the login form, you'll see a Forgot Password? link below the password field.

Step 2: Enter your email

  1. Click Forgot Password?
  2. Enter the email address associated with your account.
  3. Click Send Reset Link.

A confirmation page tells you the link has been sent.

Step 3: Check your inbox

  1. Open the email from Expiration Reminder. It usually arrives within a minute or two — check spam if it doesn't.
  2. Click the Reset Password link in the email.

Step 4: Set a new password

  1. Enter your new password.
  2. Confirm it.
  3. Click Reset.

You're redirected to the login page where you can sign in with the new password.

Tips & Best Practices

  • Use a password manager. Generate a unique, long password (16+ characters) per service and store it in 1Password, Bitwarden, LastPass, or your browser's built-in manager.
  • Don't reuse old passwords. If your password leaked anywhere else on the internet, attackers will try it on every service.
  • Update saved logins. After changing your password, update any browser auto-fill, password manager entry, or device that has the old one saved — otherwise the next login attempt will fail.
  • Enable two-factor authentication. Even a strong password isn't enough on its own. Turn on 2FA from your account settings — see Two-Factor Authentication.

Troubleshooting

  • Issue: I get "Current password is incorrect" but I'm sure I typed it right.
    Solution: Check Caps Lock and try a different keyboard layout if you use a non-US keyboard. If it still fails, use the Forgot Password? flow on the login screen to reset.
  • Issue: The reset email never arrived.
    Solution: Check your spam/junk folder. If it's not there, double-check you entered the correct email — the address must match the one on your user account. If your company uses a strict email filter, ask IT to allowlist mail from expirationreminder.com.
  • Issue: "Password does not meet requirements" error.
    Solution: The error message lists the specific rules. Most accounts require a minimum length and a mix of letters, numbers, and symbols.
  • Issue: I logged in with SSO and there's no Change Password option.
    Solution: SSO accounts manage passwords with the identity provider (Okta, Azure AD, Google, etc.). Change your password there — it'll take effect in Expiration Reminder on your next sign-in.
  • Issue: I successfully changed my password but other devices still use the old one.
    Solution: Each device or app saves passwords independently. Update each one (browser, mobile app, password manager) with the new password.

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